Business: Velocity Motel & Bistro / Velocity Village
Location: Karratha, Western Australia
Department: Front Office & Administration
Employment Type: Full-Time
Position Overview
The Receptionist is responsible for providing professional and efficient front-office and administrative support across the accommodation and hospitality operations. The role focuses on managing enquiries, coordinating reservations and communications, maintaining accurate records, and providing customer service to guests, corporate clients, contractors and visitors in accordance with company procedures. In addition to reception and administrative duties, the position provides operational coordination support across accommodation services and assists in maintaining consistent front-office procedures, communication and service standards.
Key Responsibilities & Accountabilities
- Greet and welcome guests, visitors, contractors and corporate clients, providing assistance and directing enquiries to the appropriate departments.
- Answer, screen and transfer incoming telephone calls, and respond to email and written enquiries in a timely and professional manner.
- Provide accurate information regarding accommodation availability, facilities, services, booking procedures and company operations.
- Receive, record and process accommodation reservations, booking amendments and cancellations using the property management system.
- Assist with guest arrivals and departures, including registration, room allocation information, key distribution and collection.
- Maintain accurate guest, visitor and reservation records.
- Handle routine guest and client enquiries, requests and complaints, escalating complex matters when required.
- Coordinate communication with housekeeping, maintenance and other departments.
- Prepare and maintain reception documentation, including booking records, correspondence, filing and general data entry.
- Assist with processing guest payments and maintaining accurate transaction records.
- Coordinate daily reception activities and assist in prioritising front-office tasks to support efficient guest service delivery.
- Provide guidance and practical support to new reception team members.
- Assist with induction and on-the-job training activities.
- Monitor accommodation occupancy updates and communicate relevant operational information to housekeeping, maintenance and operational teams.
- Coordinate reception handovers and ensure outstanding guest requests, booking matters and operational updates are appropriately communicated.
- Liaise with housekeeping, maintenance and operational teams to facilitate timely resolution of routine accommodation-related matters.
- Assist with maintaining operational records and preparing routine occupancy, reservation and guest service reports.
- Support implementation of reception procedures and contribute to continuous improvement of guest service and administrative processes.
Skills, Qualifications & Experience
- Relevant qualification or a minimum of 1 year of relevant experience in a similar operational role is required.
- Previous experience in reception, customer service, accommodation bookings or administrative support.
- Strong written and verbal communication and interpersonal skills.
- Experience using RMS Cloud or similar property management systems is highly regarded.
- Previous experience supporting onboarding, workplace familiarisation or operational coordination activities will be highly regarded.
Key Performance Indicators
- Timely and professional handling of enquiries.
- Accuracy of reservation records and guest information.
- Prompt handling and escalation of guest requests and complaints.
- Effective coordination of reception handovers and operational communications across departments.
- Timely support provided to new team members during onboarding and workplace familiarisation activities.
To Apply send an email to: Hr@centurioncorp.com.sg